Frequently Asked Questions
Everything you need to know about shopping with Francesca.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.
How do I return an item that doesn't fit?
We accept returns within 30 days of purchase. Items must be in their original condition with tags attached. You can initiate a return through our online portal.
What payment methods do you accept?
Francesca accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installments.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Are your materials sustainably sourced?
At Francesca, we prioritize ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental impact.